Refund policy

The 30-day window

You have 30 days from the day your order arrives to request a return.

What's eligible

Unopened products. Full refund to your original payment method, as long as the bottle is sealed and in its original packaging.

Opened products. If the oil isn't working for you, we offer a one-time satisfaction return within 10 days of delivery. Reach out and we'll talk it through. Castor oil works gradually, and most people notice a difference between weeks 4 & 6, so we'd love to understand your experience before we process anything. 

Damaged or incorrect items. If your order arrives damaged, broken, or wrong, contact us within 7 days of delivery with a photo. We'll send a replacement or a full refund, shipping included. You won't need to return the original.

What's not eligible

A few things we can't take back: items purchased more than 10 days ago, gift cards, sample or trial sizes, and items marked final sale at checkout. If you purchased through a retailer, please contact them directly. 

How to start a return

Email info@tryaumenta.com with your order number, the item you'd like to return, and the reason. We'll reply within 1 to 2 business days with instructions and a return address.

One ask: please don't ship anything back before hearing from us. We can't process returns that arrive without prior authorization.

Return shipping

For unopened products and change-of-mind returns, you cover return shipping. We recommend a tracked service, since we can't refund items lost in transit.

For damaged, defective, or incorrect items, we cover it. And in most cases you won't need to send anything back at all.

Refunds

Once your return reaches our warehouse, we'll inspect it and issue your refund within 5 to 10 business days to your original payment method. You'll get an email confirmation when it goes through. Depending on your bank, it may take another 3 to 5 business days to show on your statement.

Exchanges

We don't offer direct exchanges right now. If you'd like a different item, return the original for a refund and place a new order.

International orders

Returns from outside the U.S. follow the same policy, with one note: return shipping, customs duties, and taxes aren't refundable, and you're responsible for shipping and import charges on the way back to us.

Questions?

We read every email. Write to info@tryaumenta.com and we'll get back to you within 1 to 2 business days.